Frequently Asked Questions
General
Q. How will I know when my order has been shipped?
A. You will be notified via e-mail when your on-line order ships.
Q. What payment methods do you accept?
A. World’s Finest® Chocolate accepts Visa, MasterCard, Discover and American Express. You can pay by check or money order by sending your order through the mail.
Q. Can I place an order 24 hours a day, 7 days a week?
A. Yes, on the internet.
Q. How safe is online ordering?
A. We take every precaution to protect all sensitive data sent to us over the Internet. Your personal and credit card information provided on your order is transmitted in an encrypted format ensuring your safety and privacy.
Q. Whom should I contact if I have questions or problems?
A. Either e-mail us or call our Customer Service Department at 1.888.821.8452. They are available Monday-Friday 7:00 a.m. to 5:00 p.m. CST.
Q. Why do I have to pay sales tax on items and on shipping?
A. World’s Finest Chocolate is required by law to collect and pay sales tax to all states that have a sales tax on gifts. This also applies to shipping charges.
Q. What if I have special shipping requirements or need to make my own arrangements for my large order?
A. We may be able to accommodate your special shipping request. To place your order, please call our Customer Service Department at 1.888.821.8452. They are available Monday-Friday 7:00 a.m. to 5:00 p.m. CST.
Q. Why can't I ship to a P.O. Box?
A. P.O. Box is located in a post office and they won't accept deliveries directly from most carriers.
Q. Do you ship orders outside the USA, Internationally?
A. We deliver to the 48 contiguous states. For shipments to Alaska, Hawaii, Puerto Rico or Canada please call Customer Service at 1.888.821.8452.
Q. Do you have allergy information for your products?
A. Please review the Food Allergies document for more information.
Q. What is the expected shelf life of a product? Should I keep chocolate in the refrigerator?
A. Chocolate should be kept in a cool, dry place preferably below 72°F, but not in the refrigerator. Solid milk chocolate will last up to 12 months from its manufacturing date. Milk and Dark Chocolate with nuts, raisins, caramel, or other flavoring in it will last up to 9 months from its manufacturing date. If there is a “Best By” date listed on the product, this is the date by which the product expires.
Gift
Q. How long will it take to receive my personalized item?
A. Your personalized order will ship to arrive in approximately 6-8 days. We offer expedited shipping options to improve the shipping time. Please refer to our shipping table for additional shipping charges that may apply.
Please remember that we create each gift individually for you or your recipient. Most of our products are available to ship in 2 days when a stock label is selected.
Q. Can I track my order online?
A. Most of our orders are sent via FedEx. When a tracking number is available, it will be sent to you via email in your shipping confirmation email with a link to track your order.
Q. Can I return a personalized item?
A. World’s Finest Chocolate offers a 100% satisfaction guarantee. If, for any reason, you are not happy with your order, we will gladly give you a replacement or full refund. For all undeliverable addresses, a credit will automatically be applied to your account, less shipping charges. Please call our Customer Care Department at 1.888.821.8452.
Q. I made a mistake on the item I ordered. Can I get a replacement?
A. We understand that everyone makes mistakes (including us!), especially on spelling and dates! Take special care when reviewing your order. Check your spelling, dates and names carefully. In the event that you made an error and need a replacement, we offer it to you at a 20% discount. Of course, if we made the error, we will send a replacement item at no charge to you.
Q. Do you offer Quantity Discounts?
A. World’s Finest Chocolate offers the following volume discounts:
Merchandise totals between $1600.00 - $3999.99 receive a 5% discount
Merchandise totals $4000.00 and above receive a 10% discount
Please contact Customer Service to join our Business Club if your anticipated annual purchases fall into either of these categories.
Volume discounts DO NOT apply on the purchase of fundraising products.
Q. What is your Warm Weather Delivery Policy?
A. World’s Finest Chocolate needs special handling during the months of April through September or when the weather is warm. To ensure that your chocolate gifts arrive without melting, all chocolate shipments during June through September require "Warm Weather" shipping charges. These "Warm Weather" shipping charges may also be needed at other times of the year when the weather is warm. (See our Shipping Table for details.)
Q. May my business or charity be given a state sales tax exemption?
A. Yes, we may grant tax exemption if you have a valid state sales tax exemption certificate. Please call our Customer Service Department at 1.888.821.8452. We will review your situation. If an exemption is granted, you will be required to send us the appropriate documentation before the order is processed.
Q. When will my credit card be charged?
A. Your credit card is charged after your order enters the shipping process. If a partial shipment has been made, the full cost of shipping will be charged on the first shipment. On subsequent shipments, you will only be billed for the items which shipped at that time.
Q. Which products are certified kosher?
A. All of our products are kosher and dairy certified by the union of Orthodox Jewish Congregations of America (Look for symbol OU-D).
Q. Can I purchase empty tins, jars, etc.?
A. No. The only items available are the ones that are in the catalog.
Q. Can I get a tin or jar filled with a different type of candy than is pictured in the catalog?
A. No. In order to ship orders as quickly as possible, all of the items are packaged according to the standard design.
Fundraising
Q. How long will it take to receive my personalized item?
A. Your personalized order will ship to arrive in approximately 3 or 4 weeks, depending on the product. Please refer to our shipping table for additional shipping charges that may apply.
Stock products usually ship in 3 days plus transit time (varies by location).
Q. Can I track my order online?
A. Small orders (under 140lb) will be sent via FedEx. When a tracking number is available, it will be sent to you via email in your shipping confirmation email with a link to track your order. Larger orders are shipped via carrier and will be delivered on selected delivery date.
Q. Can I return an item?
A. We cannot accept returns on our fundraising items. For all undeliverable addresses, a credit will automatically be applied to your account, less shipping charges. Please call our Customer Care Department at 1.888.821.8452.
Q. When will my credit card be charged?
A. For stock orders your credit card is charged after your order enters the shipping process. For personalized orders your credit card is charged when your order enters the production process.
Prices are guaranteed through January 1, 2012. Items depicted on this website do not show actual size relationship. We reserve the right to substitute items of equal or greater value.
